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To enroll
Log in to Dental Office Toolkit® (DOT) and follow the direct deposit link. If you're not currently a DOT user, first complete a short registration to set up your account. Direct deposit account activation will typically take seven days from registration.
By selecting National EFT as your direct deposit payment method, other Delta Dental plans will begin to use the information on file and generate EFT payments for claims paid.
Providers who participate in National EFT/ERA have access within their DOT account to view EFTs and Explanations of Benefits (EOBs) for Delta Dental plans in Arkansas, Indiana, Kentucky, Michigan, New Mexico, North Carolina, Ohio and Tennessee. To view that information for federal government programs (FGP), providers should log in to their FGP DOT account.
For claims filed with other Delta Dental member companies, you can create an account or log in to your account at deltadental.com. Once logged in, click on “Check National ERA,” and you will have the ability to choose the correct Delta Dental plan to view your EOB/ERA from a state Delta Dental not listed above.
Frequently asked questions
No. You can either opt in at the local level or the national level, not with selected individual member companies. Delta Dental’s National EFT and ERA solution is designed to offer single enrollment for all Delta Dental member companies so that you do not have to enroll with each member company separately. You will then have access to all ERAs via the Delta Dental National Portal (deltadental.com) instead of going to each member company’s website to access them.
Yes, your banking information is secure and is a top priority for Delta Dental and all its member companies. The strongest available encryption protects all customer data transmitted over the internet.
You will receive a notification from the Delta Dental member company or vendor that processed your claims and submitted payment for direct deposit. You may also log in to the Delta Dental national website to see any recent activity.
No. Delta Dental’s national solution only allows payment to a single bank account from all Delta Dental member companies.
The processing time remains the same based on how each of our member companies process claims. But with EFT/ERA, your payments will be deposited directly into your designated bank account, and the ERA will be available online within three days. With electronic delivery, you no longer have to worry about checks getting lost in the mail. Funds are posted directly to your account without the hassle of going to the bank to deposit your checks.
For claims submitted to a member company that’s not yet on the new ERA platform, payments and ERA will be processed as they are currently. If you’re enrolled with the member company for EFT/ERA then you will be paid via direct deposit and will have to access the ERA from that member company’s site or vendor. Until they participate in the National EFT/ERA, your ERAs for nonparticipating member companies will NOT be available on deltadental.com. Please contact your member company to determine when they are expected to participate in the National EFT and ERA.